Shipping Policy
Order Processing
All orders are processed within 2-5 business days. Processing times may vary during peak periods, holidays, or due to supplier delays. Once your order is processed, you will receive a confirmation email with tracking information (if applicable).
Shipping Times & Methods
We partner with trusted suppliers to fulfill orders directly from their warehouses. Estimated delivery times vary based on the product and shipping destination:
Please note that these are estimated timeframes, and actual delivery may be affected by factors such as customs processing, carrier delays, or unforeseen circumstances.
Shipping Locations
We currently ship to most locations within Australia, we do not offer international shipping at this time.
Shipping Costs
Shipping fees are calculated at checkout based on the shipping method, location, and supplier. Free shipping may be available on select items or promotions.
Customs, Duties & Taxes
Orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer. Please check with your local customs office for further details.
Order Tracking
If your order includes tracking, you will receive a tracking number via email once your package has shipped. Please allow up to 48 hours for tracking updates to appear.
Delays & Lost Packages
While we strive to ensure timely delivery, we are not responsible for shipping delays caused by carriers, weather conditions, customs, or other factors beyond our control. If your package is lost in transit, please contact us at support@stackswarehouse.com.au so we can assist in resolving the issue.
Returns & Refunds
Please refer to our Return & Refund Policy for details on returns, refunds, and exchanges.
For any further inquiries, please contact us at support@stackswarehouse.com.au.
